nustr is committed to protecting the privacy and personal data of every Filipino player who uses our platform. This Privacy Policy explains what personal information nustr collects, why we collect it, how we use and protect it, who we share it with, and what rights you have under Philippine data privacy law.
By registering a nustr account, using the nustr platform at nustr.win, or accessing any nustr service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy is to be read together with nustr's Terms & Conditions.
nustr ("nustr," "we," "us," "our") operates the online casino and sports betting platform at nustr.win, serving Filipino players across the Philippines — from Metro Manila and Cebu to Davao and beyond. We take the privacy of our players seriously and are committed to handling personal data responsibly, transparently, and securely.
This Privacy Policy has been prepared in compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines (DPA), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC). Where nustr processes data of users located in other jurisdictions, we also apply comparable international standards.
This Policy applies to all personal data nustr processes in connection with your registration, account maintenance, gameplay, financial transactions, customer support interactions, marketing communications, and use of all nustr platform features. It covers data collected through the nustr website at nustr.win, any nustr mobile web experience, and all direct communications between you and nustr.
nustr is the data controller responsible for your personal data processed through the nustr platform. As data controller, nustr determines the purposes and means of processing your personal data. nustr has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the DPA and this Privacy Policy.
Inquiries directed to the nustr DPO may be submitted via email to: [email protected] with the subject line "DPO Inquiry." nustr's DPO will acknowledge all DPO inquiries within 5 business days.
nustr collects the following categories of personal data from its users:
nustr does not collect sensitive personal data categories such as health records, religious beliefs, or political affiliation. Financial and identity data collected for KYC purposes is handled with heightened security protocols as described in Section 10.
nustr collects personal data through the following channels:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Identity, contact, technical data |
| Age verification (21+ enforcement) | Identity, KYC data |
| Processing deposits and withdrawals | Financial, identity, KYC data |
| Fraud prevention and security monitoring | Technical, financial, identity data |
| Anti-money laundering (AML) compliance | Financial, identity, KYC data |
| Delivering customer support | Identity, contact, communications data |
| Personalising your platform experience | Technical, usage, financial data |
| Sending promotional communications (with consent) | Contact, usage data |
| Responsible gaming monitoring | Financial, usage, identity data |
| Regulatory reporting and legal compliance | All categories as legally required |
| Platform analytics and improvement | Technical, usage data (aggregated/anonymised) |
nustr will not use your personal data for any purpose materially different from those listed above without providing prior notice and, where required by law, obtaining your consent.
nustr processes your personal data on the following legal grounds as recognised under the Data Privacy Act of 2012 and its IRR:
nustr does not sell your personal data to third parties. nustr may share your personal data with the following categories of recipients, strictly on a need-to-know basis and under appropriate data processing agreements or legal obligations:
GCash (G-Xchange Inc.), PayMaya, and partnering banks (BPI, BDO, Metrobank) and card networks (Visa, Mastercard) receive transaction data necessary to process deposits and withdrawals. These processors operate under their own privacy policies and relevant Philippine financial regulations.
Third-party identity verification services process your submitted ID documents and selfie photographs to confirm your identity. These providers are contractually bound to process data solely for verification purposes and to maintain appropriate security standards.
Casino and sports betting game providers may receive a pseudonymous player identifier, session token, and gameplay data necessary to deliver their games and maintain game integrity. Game providers do not receive your full name, contact details, or financial information.
nustr may disclose personal data to Philippine regulatory and law enforcement authorities where legally required, including in response to court orders, subpoenas, or regulatory investigations. nustr will notify you of such disclosures where legally permitted to do so.
Anti-fraud and security service providers may process certain technical and behavioral data to identify suspicious activity and protect the integrity of the nustr platform and its users.
Some of nustr's third-party service providers, including game providers and technical infrastructure partners, may process data in jurisdictions outside the Philippines. Where such cross-border transfers occur, nustr ensures that appropriate safeguards are in place, including contractual clauses that provide an equivalent level of protection as required under the Data Privacy Act of 2012 and relevant NPC issuances.
nustr will not transfer your personal data to a third country unless that country provides adequate data protection, or appropriate contractual or technical safeguards are in place.
nustr retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy and to comply with applicable legal obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal & regulatory obligation |
| KYC / identity verification data | Duration of account + 5 years after closure | AML / legal obligation |
| Financial transaction records | 10 years from transaction date | Philippine tax and AML law |
| Gameplay and wagering logs | 3 years from session date | Legitimate interests / dispute resolution |
| Customer support communications | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing preference data | Until consent is withdrawn | Consent |
| Cookie and technical data | As per cookie-specific expiry periods | Consent / legitimate interests |
Upon expiry of the applicable retention period, nustr will securely delete or anonymise your personal data in accordance with industry-standard data destruction procedures.
nustr implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
While nustr takes security seriously and applies industry-standard protections, no online platform can guarantee absolute security. You play an important role in your own data security — we encourage you to use a strong, unique password for your nustr account, enable two-factor authentication in Account Settings, and notify nustr immediately if you suspect unauthorized access.
nustr uses cookies and similar tracking technologies on the nustr.win website to provide a functional and personalised experience. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the nustr platform. For more information about the specific cookies nustr uses, please contact us at [email protected].
nustr strictly prohibits the registration and use of its platform by individuals under 21 years of age. We do not knowingly collect personal data from persons under 21.
nustr enforces its 21+ age requirement through age declaration at registration and mandatory KYC verification before withdrawal. If nustr becomes aware that personal data has been collected from a person under 21, such data will be immediately deleted, the Account will be closed, and any Real Money Balance will be returned via the deposit payment method on file.
If you are a parent or guardian and believe that a minor in your care has registered an account at nustr, please contact us immediately at [email protected] so we can take immediate action.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by nustr. To exercise any of these rights, contact nustr's DPO at [email protected] with the subject line "Data Rights Request."
You have the right to be informed of the manner in which your personal data is being processed, including the purposes and recipients, as set out in this Policy.
You have the right to request a copy of the personal data nustr holds about you, along with information on how it is being processed.
You have the right to request correction of inaccurate or incomplete personal data nustr holds about you. Some corrections may require documentary evidence.
You may request deletion of your personal data where it is no longer necessary for the purposes collected, where consent is withdrawn, or where processing is unlawful. This right is subject to nustr's legal retention obligations.
You have the right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible, and to have it transmitted to another controller.
You may object to the processing of your personal data on grounds relating to your particular situation, including where processing is based on nustr's legitimate interests or for direct marketing purposes.
nustr will respond to all verified data rights requests within 30 calendar days. In complex cases, nustr may extend this period by a further 30 days with prior notification. nustr will not charge a fee for processing your request unless the request is manifestly unfounded or excessive.
If you have a concern about how nustr has handled your personal data, we encourage you to contact nustr's DPO in the first instance at [email protected] with the subject line "Privacy Complaint." nustr will acknowledge your complaint within 5 business days and aim to resolve it within 28 days.
If you are not satisfied with nustr's response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority for data protection matters in the Philippines. Information about the NPC complaints process is available on the NPC's official website.
nustr reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. For material changes, nustr will provide at least 14 days' advance notice by email to your registered address and/or a notice on the nustr platform.
The "Effective Date" displayed at the top of this page indicates the date of the most recent revision. Continued use of the nustr platform after notification of changes constitutes acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you should discontinue use of the platform and close your account.
For all privacy-related inquiries, data rights requests, or concerns about this Privacy Policy, please contact nustr through the following channels:
Email (DPO): [email protected] — subject line "DPO Inquiry" or "Privacy Complaint"
Live Chat: Available 24/7 via the nustr platform after login
Response time: 5 business days for DPO inquiries; 2 hours for live chat
This Privacy Policy was last reviewed and updated on 1 January 2026. nustr recommends checking this page whenever you return to the platform after an extended absence.
These cards summarise nustr's core data privacy commitments in plain language. They do not replace the full Policy above.
nustr does not sell, rent, or trade your personal data to advertisers or third-party marketers. Your information is used only to operate your account and comply with legal obligations.
All data between your device and nustr is transmitted over SSL/TLS 256-bit encryption. Sensitive fields including financial and KYC data are encrypted at rest within our secured infrastructure.
nustr processes personal data in compliance with Republic Act No. 10173 (Data Privacy Act of 2012), its IRR, and NPC issuances — the primary data protection framework in the Philippines.
nustr respects your rights to access, correct, erase, and port your data. Submit a request anytime by emailing our DPO. nustr will respond within 30 days — free of charge for standard requests.
nustr does not knowingly collect data from persons under 21. Age verification is enforced during registration and KYC. Accounts found to belong to underage users are immediately closed.
nustr updates this Privacy Policy to reflect changes in practices and law. Material changes are communicated with at least 14 days' advance notice via email and on-platform notification.
Your privacy and security are at the heart of how nustr is built. Create your account today and experience the Philippine-focused casino platform that puts Filipino players first.
Must be 21+ to register. Gambling involves risk. Play responsibly.
nustr strictly enforces the 21+ age requirement for all account holders in compliance with Philippine gambling regulations. Gambling is for entertainment only and involves financial risk. nustr provides responsible gaming tools including deposit limits, session timers, and self-exclusion directly in Account Settings. For more information, visit our Responsible Gaming page.