Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "nustr," "we," "us," "our" refers to nustr, the operator of the website located at nustr.win and all associated subdomains and applications.
• "Platform" means the nustr website at nustr.win, including all casino games, sportsbook, bingo rooms, promotional systems, wallet, and account management features.
• "Account" means the individual registered account created by a User on the nustr Platform.
• "User," "you," "your" means any individual who accesses, registers on, or otherwise uses the nustr Platform.
• "Wallet" means the digital balance maintained within your nustr Account, comprising Real Money Balance and any Bonus Balance separately.
• "Real Money Balance" means funds deposited by the User using eligible Philippine payment methods (including GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard) that are available for wagering and withdrawal subject to these Terms.
• "Bonus Balance" means promotional funds, free spins equivalents, or other incentive credits credited to a User's Account by nustr under a specific promotion, subject to wagering requirements before withdrawal.
• "Wagering Requirement" means the total amount a User must wager using Bonus Balance before that bonus becomes withdrawable, as specified in the applicable promotion terms.
• "KYC" (Know Your Customer) means the identity verification process required by nustr before processing withdrawals or upon request, involving submission of government-issued identification and related documentation.
• "Prohibited Conduct" has the meaning set out in Section 11 of these Terms.

2. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and nustr. By accessing the nustr Platform, completing the account registration process, making a deposit, or placing any wager, you irrevocably accept and agree to be bound by:

• These Terms & Conditions;
• The nustr Privacy Policy, incorporated herein by reference;
• The nustr Responsible Gaming Policy, incorporated herein by reference;
• All specific promotion terms applicable to bonuses you opt into;
• All game-specific rules applicable to the games you play.

nustr reserves the right to amend these Terms at any time. Continued use of the Platform following notification of any amendment constitutes acceptance of the revised Terms. Where amendments are material, nustr will provide reasonable advance notice via email or on-Platform notification.

3. Eligibility & Age Requirement

To use the nustr Platform, you must satisfy all of the following eligibility conditions at all times:

• You are at least 21 years of age;
• You are legally permitted to participate in online gambling activities under the laws applicable to you in your jurisdiction;
• You are not registered on any self-exclusion list maintained by nustr or any applicable regulatory body;
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party;
• You are not a current employee, contractor, officer, or director of nustr, nor an immediate family member of any such person;
• You have not previously had a nustr Account suspended or permanently closed due to breach of these Terms.

nustr reserves the right to request documentary proof of eligibility at any time. Failure to provide such proof, or providing false or misleading documentation, constitutes grounds for immediate Account suspension and forfeiture of any pending balance.

4. Account Registration

Each individual may hold one (1) nustr Account only. Creation of duplicate or multiple accounts by a single individual is strictly prohibited and may result in the suspension of all associated accounts and forfeiture of all balances therein.

When registering your nustr Account, you agree to:

• Provide accurate, current, and complete information including your legal full name, date of birth, residential address, email address, and Philippine mobile number;
• Promptly update your account information if it changes;
• Maintain the security of your login credentials, including your password and any two-factor authentication codes;
• Notify nustr immediately at [email protected] if you suspect any unauthorized access to your Account.

nustr is not liable for any loss arising from your failure to keep your account credentials secure. You are responsible for all activity conducted through your Account unless you have duly notified nustr of unauthorized access and nustr has acknowledged the same in writing.

5. Identity Verification (KYC)

nustr is required to verify the identity of all account holders prior to processing withdrawal requests and may request identity verification at any other time at its discretion. Acceptable Philippine government-issued identification documents include:

• Unified Multi-Purpose ID (UMID)
• Philippine Passport
• Driver's License issued by the Land Transportation Office (LTO)
• PhilSys National ID
• Professional Regulation Commission (PRC) ID
• Voter's ID issued by COMELEC

In addition to a valid ID, nustr may request a selfie with the presented ID, proof of residential address (such as a utility bill or bank statement dated within three months), and documentation related to payment method ownership (such as a GCash account screenshot showing the registered name and number).

Withdrawal requests will be placed on hold pending completion of KYC. nustr is not liable for any delay in withdrawal processing resulting from a User's failure to submit KYC documentation promptly and accurately.

6. Deposits & Withdrawals

6.1 Deposits

nustr accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard. The minimum deposit is ₱100. Deposits are credited to your Wallet in Philippine Peso (PHP) in real time for e-wallet methods and subject to standard processing timelines for bank transfers and card payments. nustr does not charge deposit fees, although your payment provider may apply their own charges.

6.2 Withdrawals

Withdrawals may only be made to payment methods previously used to fund your Account or to verified accounts in your own name. The minimum withdrawal is ₱200. Withdrawal requests are subject to:

• Completion of KYC verification as described in Section 5;
• Your Real Money Balance being sufficient to cover the requested withdrawal amount;
• Any applicable wagering requirements on active Bonus Balance having been met;
• nustr's fraud and security review processes.

nustr targets withdrawal processing within 24 hours of request approval. GCash and PayMaya withdrawals typically complete within 5 minutes of processing. Bank transfer timelines are subject to the receiving institution's processing schedules. nustr processes withdrawal requests 24 hours a day, 7 days a week including Philippine public holidays.

6.3 Currency

All transactions on the nustr Platform are denominated in Philippine Peso (PHP). nustr does not accept cryptocurrency deposits or withdrawals.

7. Bonuses & Promotions

nustr offers various promotions from time to time, including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and VIP program benefits. All promotions are subject to these general bonus terms and any specific terms published alongside the relevant promotion.

8. Gameplay Rules

All games available on the nustr Platform are provided by licensed and audited third-party game providers. The rules of each game are available within the game interface. In the event of a discrepancy between a game outcome displayed to a User and the outcome recorded on nustr's or the provider's server, the server record shall prevail.

nustr and its game providers use certified Random Number Generator (RNG) technology for all non-live games to ensure fairness. Live dealer games are conducted with physical equipment in licensed studio environments and are streamed in real time.

Malfunction of game software or hardware voids all pays and plays for the affected round. nustr will credit any Real Money stakes lost due to a confirmed malfunction. Bonus funds staked in a malfunctioning round will be reinstated to Bonus Balance at nustr's discretion.

9. Sports Betting

The nustr sportsbook allows registered Users to place wagers on a range of sporting events including Philippine Basketball Association (PBA), NBA, NFL, UFC, ONE Championship, boxing, football, and others as made available from time to time. Sports betting at nustr is subject to the following conditions:

• All bets are final once accepted by nustr's system. Bets cannot be cancelled or amended after acceptance except where nustr expressly offers a cash-out facility for a specific bet.
• Odds displayed at the time of bet placement are the odds applicable to that bet. nustr may update odds up to the moment of acceptance, and bets may be declined if the odds have changed materially between selection and submission.
• In-play bets are accepted at nustr's discretion and may be suspended at any time. nustr reserves the right to void in-play bets placed on markets with an obvious error in the displayed odds.
• In the event of an event abandonment, postponement, or cancellation, bets will be settled in accordance with nustr's sporting rules applicable to the relevant sport, which are available on the sportsbook section of the Platform.
• Maximum payout on a single bet or parlay accumulator is ₱500,000 unless otherwise stated for a specific market.

nustr reserves the right to limit maximum bet amounts on specific markets or for specific accounts at any time without prior notice. Systematic abuse of enhanced odds, arbitrage betting, or use of automated software to place bets constitutes Prohibited Conduct under Section 11.

10. Responsible Gaming

nustr is committed to promoting responsible gambling. The following tools are available to all Users through the Account Settings section of the Platform:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Limit reductions take effect immediately. Increases take effect after a 72-hour cooling period.
• Loss Limits: Set maximum net losses over a defined period.
• Session Time Limits: Receive on-screen alerts after a set session duration.
• Cooling-Off Period: Suspend your Account for a defined period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or indefinitely close your nustr Account. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months.

In accordance with nustr's absolute age restriction, any User found to be under 21 years of age will have their Account immediately closed and any Real Money Balance will be returned. Bonus balances will be forfeited.

Full responsible gaming information, including details of nustr's tools and external support resources, is available on the Responsible Gaming page.

11. Prohibited Conduct

The following conduct is strictly prohibited on the nustr Platform. Engaging in Prohibited Conduct may result in immediate Account suspension, permanent closure, forfeiture of all balances, and referral to relevant law enforcement authorities:

• Providing false, misleading, or incomplete registration information;
• Creating more than one Account, whether personally or through proxies, nominees, or third parties;
• Accessing the Platform if under 21 years of age;
• Using the Platform for money laundering, fraud, or any other illegal financial activity;
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in any way, including for wagering, odds monitoring, or account management;
• Exploiting software errors, glitches, or vulnerabilities to gain an unfair advantage;
• Colluding with other Users to influence game outcomes;
• Engaging in arbitrage betting or systematic exploitation of promotional offers;
• Sharing Account access with any third party, including family members;
• Attempting to reverse, chargeback, or dispute legitimate transactions through your payment provider;
• Harassing, threatening, or abusing nustr employees, support staff, or other Users.

12. Suspension & Termination

nustr reserves the right to suspend or permanently close any User Account at its sole discretion, with or without prior notice, including but not limited to the following circumstances:

• Confirmed or suspected breach of any provision of these Terms;
• Fraud investigation or suspected fraudulent activity;
• Failure to complete KYC verification within a reasonable time following a withdrawal request;
• Receipt of a valid legal order, court order, or regulatory direction to do so;
• Non-use of the Account for a period exceeding 12 consecutive months (dormancy).

Upon permanent account closure for reasons other than breach of Terms, nustr will return any verified Real Money Balance to the User via the payment method on file within 10 business days, after deducting any applicable administrative fees for dormant accounts as specified in the Fees Schedule published on the Platform. Bonus balances are non-refundable upon closure.

Upon permanent account closure due to breach of Terms, nustr reserves the right to withhold any or all balances pending investigation and resolution, which may include referral to relevant authorities.

13. Intellectual Property

All content on the nustr Platform, including but not limited to the nustr name, logo, trademarks, website design, software, text, graphics, images, game interfaces, and promotional materials, is the intellectual property of nustr or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the nustr Platform for personal, non-commercial recreational purposes only. This licence does not permit you to:

• Copy, reproduce, modify, or distribute any nustr content without prior written permission;
• Reverse-engineer, decompile, or disassemble any nustr software;
• Use the nustr name, logo, or trademarks in any context without express written authorisation.

14. Limitation of Liability

To the maximum extent permitted by applicable law, nustr shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including losses resulting from:

• Platform downtime, technical failures, or connectivity issues beyond nustr's reasonable control;
• Unauthorized access to your Account arising from your failure to maintain credential security;
• Delays in deposit or withdrawal processing attributable to third-party payment providers;
• Game outcomes, which are determined by certified RNG systems or live physical dealing.

nustr's total aggregate liability to any User for any claim arising from use of the Platform shall not exceed the User's total Real Money deposits made in the 30-day period immediately preceding the event giving rise to the claim.

nustr makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.

15. Privacy

nustr collects, stores, processes, and uses your personal data in accordance with the nustr Privacy Policy, which is incorporated into these Terms by reference and available at nustr.win/privacy-policy. By using the Platform, you consent to the data practices described in the Privacy Policy.

nustr complies with applicable Philippine data privacy legislation, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your personal data will not be sold to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required by law or as described in the Privacy Policy.

16. Amendments

nustr reserves the right to amend, update, or replace these Terms & Conditions at any time. For material changes, nustr will provide at least 14 days' advance notice via email to your registered address and/or a prominent notice on the Platform. Non-material changes (including typographical corrections, clarifications, and legal updates) may take effect immediately upon publication.

The version of these Terms in force at the time you access the Platform governs your use of the Platform for that session. The "Effective Date" at the top of this page indicates the most recent revision date. You are encouraged to review these Terms periodically.

17. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be subject to good-faith resolution through nustr's internal complaints procedure.

To initiate a complaint, contact nustr at [email protected] with the subject line "Formal Complaint" and a detailed description of the issue. nustr will acknowledge all formal complaints within 5 business days and aim to provide a final response within 28 days of receipt.

If a dispute cannot be resolved through nustr's internal process, the parties agree to explore alternative dispute resolution (ADR) before commencing formal legal proceedings.

18. Contact

If you have any questions about these Terms & Conditions or any aspect of the nustr Platform, please contact the nustr support team:

For legal correspondence and formal notices, please direct all communications to nustr via the email address above with the subject line "Legal Notice."